Frequently Asked Questions:
Answers to the most commonly asked questions
Account and Billing:
Annual Plan Subscriptions:
- - When will I be billed for my subscription plan?
- - I just signed up! How do I submit a job to ShootDotEdit?
- - How do I convert my Rollover credit(s)?
- - What happens to my credits when my plan expires?
- - How can I update my billing information?
- - Rollover Plan: Common Questions
Our Professional Services:
- - What are your services & prices?
- - What are your Turn Around Times?
- - Do you have minimums?
- - What does the Custom Pro Color Correction service involve?
- - Do you provide Cropping and Straightening for my images?
- - My Culling Job was delivered with a final number of images that is different from what I ordered.
Job Preparation:
Job Submission:
Job Upload and Snail Mail:
Receiving Your Completed Job:
- - Why have you placed a temporary pause on my job submissions?
- - Bulk Edits with Lightroom's Quick Develop Relative Adjustments
- - How do I re-associate my Catalog images ([ ! ] or grey boxes)
- - For customers who use presets on their images, what are your “best practice” recommendations?
- - Zipped File Permissions
- - No Option to Generate High Quality Thumbnails in Bridge