Frequently Asked Questions:

Account and Billing:

• - I forgot my password!!! What do I do?
• - Do you offer FREE trial or test images?
• - I need to talk with a human being! What phone number do I call?
• - How to Purchase a Credit
• - Where can I find my monthly Billing Statements?

Annual Plan Subscriptions:

• - When will I be billed for my subscription plan?
• - I just signed up! How do I submit a job to ShootDotEdit?
• - How do I convert my Rollover credit(s)?
• - What happens to my credits when my plan expires?
• - How can I update my billing information?
• - Rollover Plan: Common Questions

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Our Professional Services:

• - What are your services & prices?
• - What are your Turn Around Times?
• - Do you have minimums?
• - What does the Custom Pro Color Correction service involve?
• - Do you provide Cropping and Straightening for my images?
• - How do I send my files to ShootDotEdit? How do I get your edits back?

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Job Preparation:

• - Reverting back to Lightroom CC (2015) from Lightroom Classic CC
• - ShootDotEdit has in important announcement re: the newest Lightroom announcement
• - How to give your job the FASTEST turnaround time
• - Rendering SMART PREVIEWS In Lightroom 5, 6, and CC
• - Exporting RAW images from Lightroom
• - Creating Custom Smart Collections

Job Submission:

• - How to login and submit a job
• - Why was I charged for my job submission?
• - Why and When to use dotPreview
• - What to expect once we have received your job
• - What is your mailing address?
• - How do I know when my job will be ready?

Job Upload and Snail Mail:

• - How long will it take to UPLOAD my images?
• - I received an "UPLOAD Alert" email. What do I do?
• - What do you mean that my mini hard drive is 'READ ONLY'???

Receiving Your Completed Job:

• - Bulk Edits with Lightroom's Quick Develop Relative Adjustments
• - How do I re-associate my Catalog images ([ ! ] or grey boxes)
• - For customers who use presets on their images, what are your “best practice” recommendations?
• - Zipped File Permissions
• - No Option to Generate High Quality Thumbnails in Bridge
• - What is an XMP file?

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