ShootDotEdit's subscription plans will cover certain services, however other services are additional and may add a charge to your job's order. It is always advisable to check the "Job Details" column to the right of your job submission, before submitting your job! This way, you can see if there will be any charges, and have the opportunity to change your submission and those charges, if you like.
If you are still unsure why you have incurred an additional charge, feel free to reach out to us at firstname.lastname@example.org or chat with us Live. If you send an email, a screengrab of that "Job Details" column is especially helpful! :)
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