This article will help you locate the Lightroom logs that may be required by our Technology team to identify the root cause of the Plugin not getting installed on your MAC or Windows computer. It is only required if all other troubleshooting steps have failed. Please watch the videos below to locate the log file which we may ask you to share with us.
MAC:
Windows:
If you have any questions, or need further assistance, please feel free to write to us at mylifeback@shootdotedit.com.
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