ShootDotEdit Help Desk

DotMan September 18, 2012 1 New Customer Common Questions

If you want to use our Standard Workflow service option, what do you need to know in order to have a successful experience?


FACT:   Standard Workflow provides XMP's as the Process Version 2010

*  Perfect for Lightroom 3 users
*  If you are a Lightroom 4 user, we highly recommend using our Lightroom 4 Workflow.
   Otherwise, you will lose feature rich functionality.  Along with those losses, you will be required to
   upgrade your LR CAT with every single finished job.

 

FACT:  Do you have a NEW Camera that our Standard Workflow DOES NOT support?  

*  There are certain file format types, produced by newer cameras, that can ONLY be processed  in  
    Lightroom 4 or higher.  They are:

  - Canon EOS 1D X
  - Canon EOS 5D Mark III
  - Nikon D4
  - Nikon D800
  - Nikon D800E

*   The only work around for this scenario is the use of CS5 in combination with
     Adobe Camera RAW 6.7.  Or, adopt our LIghtroom 4 Workflow :)

 

We hope this information helps!  If you have any questions, please contact our Customer Experience Team via Live Chat, email, and/or phone and we'll be happy to help!

DotMan September 05, 2012 Common Questions

We have a solution that will eliminate your fear :)  As always, we provide our "professional best" towards the "Select/CULL" process.  

In the meanwhile, if you want to "insure" that certain awesome photos do not get disqualified, we recommend opting to use our Lightroom 4 workflow!  We've provided a special place for you show and set apart your money shots, your "gotta have's"!!!

Simply drag them into the "KEEP THESE DURING CULL" collection we've created for you.  Super easy.  Super convenient.   Stress FREE!  We'll make sure they are protected and preserved!

 

keep_these_during_cull.jpg

DotMan August 29, 2012 1 In the NEWS

Our Standard Turnaround is as fast as 48 Hours, and guaranteed by 5 Business Days.

When we first opened the ShootDotEdit doors in 2007 (5 years ago), we were on the cutting edge of the post production industry by completing and returning every event within 8-10 business days.  Our professional wedding photographers were jumping up and down, knowing that they would be getting an entire wedding edit returned in that amount of time.  Yep, you read that correctly!  Under 2 weeks, and happy, happy, happy!

Boy-oh-boy, things have changed!  Photography technology has changed.  Wedding pro demands have changed.  Especially when it relates to turnaround times for their brides.  Wedding pros are now experiencing the pressure and expectation of returning images to their couples FAST! And that brings us to today’s long awaited announcement.

Introducing the arrival of our new standard turnaround:  as fast as 48 HOURS!!! Now, our “eyes-on-hands-on” custom color correction is returned fast, fast, fast!!!  Faster turnaround makes for happier clients.  Happier clients spend more money.  And faster turnaround equals more profit.  FAST is BEST, and nobody is faster than ShootDotEdit.

ShootDotEdit is the first choice post processing partner for over 5,000 professional wedding photographers, spanning 40 countries.  With determination to best serve the wedding pro, we are inventing proprietary products like the interactive Color Wizard and DotPreview.  And now, with the addition of our as fast as 48 HOUR turnaround, you can be sure that as the demands of your photography business speed up, we’ll be fast enough to support you.

ShootDotEdit is the new standard.  Turnaround as fast as 48 HOURS.  FAST is BEST, and nobody is faster.

DotMan August 20, 2012 New Customer Common Questions

You can reset your password yourself and our system will automatically send you a temporary password via email.  Afterward, we highly recommend you changing your password to something customized for you.  Here is how you do it:
 
1.  Simply go to:  secure.shootdotedit.com
 
2.  Under the "Already a Customer?" section (bottom right), click on:  Forgot your password?

Forgot_Password_2.png
 

3.  Enter the email address associated with your account.

4.  Our system will send your temporary password via email within a few minutes.
     NOTE:  just in case, please be sure to check your SPAM if you do not see or receive the email! 
We hope this is helpful!

DotMan August 08, 2012 New Customer Common Questions

** Browser or OS doesn't support Java?

Try our Flash uploader!

1. Click on the "Flash Uploader >" link located under the Java Uploader window

2. Click on the button to "Upload Images"

3. Navigate to your Images and Select All

4. Click "Open"

You will see all of the selected images populate in your web browser, and each image will start uploading!

When all of the images have uploaded, don't forget to verify. :)